Returns Policy-In Store/Online
Exchange only, no money back, or in store credit only. Merchandise must arrive back to us within 14 days of the confirmed delivery date or purchase in store that indicated by your order’s tracking number or order number. Items must be in brand new condition. No signs of wear, tags attached, unwashed, unaltered, stain free, makeup free, smoke free and deodorant free. All SALES items are a final sale...this means small sales or big sales...no exceptions...if you send items back that were on the sale they will be donated to a local charity!!!
Return Process
Detailed guidelines for returns/exchanges:
• Please do not attempt to return items beyond our 14 DAY exchange policy.
• We have changed our policy and do not hold sizes anymore, a gift card will be sent to you as soon as we receive your return and you choose the item you would like to exchange for.
• Please include packing slip OR your own note with your name and order number.
• Buyer assumes all return/exchange shipping costs unless we made a mistake.
• Ship your returned merchandise at your own discretion, but we do encourage you to use a form of delivery confirmation, as the responsibility of the items is yours once delivered.
• All clearance items are final sales, no refunds on clearance items!
• Jewelry is non-returnable.
Returns made shipping:
The Nest on 171
ATTN: Jeannee Phillips
9825 Wildcat Ridge
Godley, TX 76044
If your return is accepted, your items will be processed in 3-7 business. A gift card will be sent via email.
Shipping
We can ship to virtually any address in the USA. Note that there are restrictions on some addresses.
We ship with USPS and UPS to better serve everyone.
Please note that we make no guarantees on expediated shipping as that is out of our control once it leaves The Nest on 171.
We will offer a local pickup in Godley…choose local pickup when checking out.
You can always contact us for any return question at thenest171@gmail.com.
Damages and issues
Please inspect your order upon reception and contact us immediately if the item is defective, damaged or if you receive the wrong item, so that we can evaluate the issue and make it right.
Exceptions / non-returnable items
Worn or damaged items cannot be returned. Please get in touch if you have questions or concerns about your specific item.
Unfortunately, we cannot accept returns on sale items or gift cards.
Exchanges
The fastest way to ensure you get what you want is to return the item you have, and once the return is accepted, make a separate purchase for the new item.
Refunds
We will notify you once we’ve received and inspected your return and let you know if the refund was approved or not. If approved, you’ll receive store credit within 10 business days. Please contact us at thenest171@gmail.com for any questions.